Standard Rate
$ 195 /hour
Pricing
Priority Service Plan
Our Priority Service Plan is a standard retainer. We provide highly responsive IT Support to these top-priority customers.
Other pricing options are available. See Pricing Information below.
There are many advantages to our Priority Service Plan contract customers.
- Top priority for calls
- Billing is similar to an attorney retainer fee
- Reduced pricing on other services
- Remote support technologies at no additional charge
- Free 10 minute remote sessions
- One-half hour billing increments
- No surcharge for after-hours work
- Equipment and software are billed separately
- Other services (email, hosting, etc.) are billed separately
- Additional discounts for larger customers.
Service Call Priority Order
1 - Priority Service Plan customers receive top priority. The service order is:
- Medical devices
- Payroll
- Large Group work stoppages
- Individual work stoppages
- Routine installations and upgrades
- Routine maintenance
2 - Service Calls to non-contract customers, per our standard policies. Please note that non-contracted service calls receive a lower priority than our contract customers.
Discounts, Charges & Policies
Discounts
• Discounts available with our Priority Service Plan, large projects and high volume clients, and long-term clients.
Charges
- 50% surcharge for after-business hours work unless a Priority Service Plan customer
- 50% surcharge for weekend work unless a Priority Service Plan customer
- One hour minimum charge per site visit • Online Help is billed per hour, one hour minimum
- Priority Service Plan members receive 10 minutes of complimentary remote support. Additional time is billed in 30-minute increments.
Policies
- Free loaners for established clients, when available
- All rates and policies subject to change without notice
- Warranties are provided exclusively by product manufacturer
- All equipment and software is the property of JK Tech until paid in full
- We reserve the right to refuse to provide services for any reason
Invoices & Prepayment Requirements
- Large Projects require prepayment for hardware and software
- Balance due upon demand, upon completion of any project
- All bills “Due upon receipt” and must be settled within 30 days of invoice delivery
- We accept cash, all major credit cards and checks
- Bills unpaid for 30 days will incur 1.5% interest per month until paid (18% APR)